Quality is one of the core pillars of Kooltopp and we take utmost care to ensure that all our products are 100% Quality tested and checked before shipment.

Kooltopp offers a 12 month Warranty support against any manufacturing, workmanship or material defects.

To make a warranty claim, please call on +91-02522-282330 or reach us by email at info@kooltopp.com. We will need a copy of your invoice along with images to illustrate the nature of the issue you are facing to speed up the claim process. Once you get a email confirmation on the claim approval, you can send the product on the below address: –

B1-102, Kripa Industrial Estate,

Sonale Village,

Nashik Highway,

Bhiwandi,

Thane 421302,

Maharashtra, India.

One side courier charges would be paid by the customer. The turnaround time for repair or replacement of the product is 7-10 days from the date of receipt of the product. (we would bear the return courier charges). In case of replacement, if the product is not available in stock or is end of life then an equivalent of the similar design/style will be provided as replacement and the same will be shown to you(images by email) for your approval beforehand. If you like any other product as replacement and if the cost of same is higher, then you can just pay the difference amount.